Sainsbury Kitchen Appliances Online www.sainsburyskitchenappliances.co.uk Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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peedeel's Review of Sainsbury Kitchen Appliances Online www.sainsburyskitchenappliances.co.uk

5th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    Still waiting
  • Quality of website
    0 stars
  • Goods purchased & cost
    LG fridge freezer
  • Customer Service
    0 stars
Good Points

None


Bad Points


General Comments

I ordered a stainless steel LG fridge freezer online on 5 May 2009. This was done after spending hours surfing various sites and trying to find something to meet my required specification. Although I needed it immediately the only delivery dates available were for weekdays and I needed it to be delivered on a date when the house would be occupied. The only Saturday available was 6 June 2009. A month is a long time to wait for a fridge, but I decided that I had no choice.

On 3 June at 6.55am, I received an email confirming that the fridge would be delivered. It states specifically ' Delivery Date 06/06/2009 ' and ' Below is your delivery confirmation ' . '

On 4 June at 6.55am, I received an identical email to the one above, both of which have turned out to be complete lies.

On 4 June, at around 7pm I received a phone call from ' Anna ' stating that the manufacturer had stopped making the fridges and none would be delivered. So, a whole month after taking my money the end result is no goods no service. Sainsburys Kitchen Appliances is a disgrace and I intend to write to Sainsburys HQ regarding this supplier.

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