Guest's Review of Furniture Today www.furnituretoday.co.uk
5th Jun 2009
Overall Rating
- Value for money
Gavin the salesman was helpful and polite, unlike his colleagues.
Bad Points
Everything. Very bad quality furniture, and no one wants to know or understands how frustrating it is to be unable to use our room for 3 weeks, and if we waited for replacemnts it would be a lot longer
General Comments
We ordered bedroom furniture from Furniture Today that arrived damaged. we entered into negotiations to put things right and said if they didn't sort out the bed (mattress too short by 4 inches the we would return the whole suite. 3 weeks later, still not sorted, screws and things missing, so I rang to send it all back and get refund. Furniture and room has not been used for over 3 weeks. They refused, saying would get replacements. Dont believe them, staff very unhelpful except when you are buying. We have been very upset by the whole process, and it should have been an enjoyable experience.
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