Mothercare Trenton Travel System Review

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Mothercare Trenton Travel System
3.7 stars
Average rating for this product is: 3.7 out of 5

From 6 ratings and 16 reviews

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kmlevy123's Review of Mothercare Trenton Travel System

4th Jun 2009

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Type of Pushchair
    Please Select
Good Points

Comfortable, lies baby flat, good storage, easy to fold


Bad Points

Mothercare customer service, really poor spare part provision for an item of this cost, type of use!! Wheels that snap off when pushing along!!!


General Comments

Both my children have enjoyed using this pushchair it is comfortable well sprung and roomy, with the good sized storage. BUT and this is a big but.. I bought my pushchair three years ago just before the birth of my son and when he was 1 year a front wheel snapped off (neither of my children are big in any way and the pavements being used at the time were tarmac and smooth). This was repaired, then shortly after the birth of my daughter we swapped to a old well used double buggy given to us by a friend, this wasn't much after it had been repaired (this has never given any family any problems much less wheels snapping off). Then recently we started using our Trenton again - after approx. 3-4 months of actual use since the initial repair - once again a front wheel snapped off - they did replace both front wheels the first time. I have since been informed that although the wheel design has changed they only hold spare parts for 1 year!!! I can understand that if there was a fault that they would changed the wheel design but you think then they'd definitely hold more stock!!! Mothercare have been most unhelpful and even taken to ignoring my calls - they still have my pram and money for a new wheel - as they had taken my order. How long do you expect to use your pram, how many children would you like to have, I think if a washing machine at a similar price broke down you'd be pretty sickened if no spare parts were available after 1 year - you never know the design could be changed the month after you purchase yours. Be warned - I will never again recommend mothercare for any items that need to be sturdy and used for long periods!!
PS I tried to leave a review on their website ref. it being comfortable etc.. but wheels tend to snap off... but they have refused to publish it twice!! It would appear they don't want people to know of real problems. I have also noticed another review that mentions the wheels!

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