Chapelle Jewellery Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

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nickiwompit's Review of Chapelle Jewellery

4th Jun 2009

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Quality of service
    0.5 stars
  • Goods purchased & cost
    watch £600
  • Layout of shop
    0.5 stars
Good Points

none


Bad Points

Rude staff, very rude managers, non negotiable on refunds and generally bad customer service.


General Comments

BEWARE Chapelle Jewellery only offer exchanges and will not do refunds under any circumstances if you buy items from their shops and they do not tell you this when you buy, even expensive goods.

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Members' Comments onnickiwompit's Review

  • legaleagle Rank: Corporal on 21st Sep 2009

    If the watch was faulty then you were fully entitled to a refund. If you changed your mind and decided against the purchase then the law is on the side of the Retailer. YOU ARE NOT ENTITLED TO A REFUND. I have shopped in their stores before now and on one occasion I wanted a refund because I'd changed my mind. I always thought that it was my right to have a refund. IT'S NOT!!!! Know your rights re. refunds before you buy people, ask if you think there MIGHT be a chance you will bring it back. The store I went to took great lengths to explain to me that there were signs all around the store. A written explanation is on your receipt also. They also showed me the relevant laws in a yellow pages advertisement regarding my rights to refunds. I felt silly at the time but at least I walked away from the store more enlightened. The item I got as a replacement was better received than the first item anyway and my boyfriend and I shop there regularly now.