Guest's Review of HSBC Bank
3rd Jun 2009
Overall Rating
- Telephone Banking

- Local Branch

- Customer Service

- Internet Banking

- Cash Point Facility

NONE
Bad Points
Inadequate Premier Banking service
General Comments
Premier Service - overrated and I would actively discourage anybody from paying the £20 odd each month. I had good mortgage qualification criteria including a 25% cash deposit and an offer on a flat pending - guess what I am still waiting for my personal banker to arrange an appointment to see a mortgage broker. I am told that if they get a cancellation they will see me? That when all my banking is with this one bank. Upon my last visit I learned all my contact details have not been updated - honestly really questioning what I pay bank charges/service fees for? Avoid Premier Banking at HSBC you can only do better
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