RAC Breakdown Cover Review

Watch this item
RAC Breakdown Cover go to www.rac.co.uk
2.6 stars
Average rating for this product is: 2.6 out of 5

From 7 ratings and 50 reviews

Thumb down 46% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


lhotson's Review of RAC Breakdown Cover

2nd Jun 2009

Overall Rating

2 stars
  • Value for money
    1 stars
  • Customer service
    1 stars
  • Speed of response
    0 stars
Good Points

Well trained call centre staff are very good at politely telling you that despite complaining you're just going to have to be patient and wait for help.

After being picked up by an external contractor we were soon on our way home and the patrol man was very friendly and helpful.


Bad Points

Waiting over 3 hours for assistance is unacceptable. Despite complaining that we were getting sunburned, had nothing to drink and needing the loo we did not receive help any sooner.


General Comments

Had a bad experience of RAC on 31 May on M74. Called them at 5.22pm and did not receive assistance until 8.40 pm. Explanation given was high volume of calls due to hot weather and that there was a significant slow moving queue of traffic and that the patrol van was stuck in the queue too. This was clearly untrue as we could see the end of the queue of traffic about half a mile away and the traffic was moving. There was another broken down car a few metres from us and that was picked up a 2 hours before us.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

lhotson's review has yet to be rated - Be the first!

How helpful did you find this review?