Royal Caribbean, Voyager of the Seas Review

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3.4 stars
Average rating for this product is: 3.4 out of 5

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chester1066's Review of Royal Caribbean, Voyager of the Seas Mediterranean Cruise

2nd Jun 2009

Overall Rating

3 stars
  • Value for money
    1 stars
  • Nights on board
    11
  • Cabin Type
    inside
  • Food - quality & variety
    4 stars
  • Date of Cruise
    13th May 2009
  • Itinerary Name
    med
  • Group description
    Family
  • Entertainment on board
    3.5 stars
Good Points

the staff are amazing, food good


Bad Points

management lies, company put profits first people second!


General Comments

we have just come back from the voyager of the seas our first ever cruise. although we managed to enjoy it, we were treated dreadfully. freezing cold pools 100's if not 1000,s of complaints and they still lied about the pools being warm. my wife did not use the pool once and at least 2 people i meet had nose bleeds from the icy cold pools with no heating!

airborne chemicals with clearly marked toxic symbols were being used near to where my kids were playing which made us feel ill, when we complained we were told they were only using water, despite staff wearing breathing apparatus.

worst thing of all, you have no rights what so ever out at sea, when somebody arranged a meeting on the last day where we all signed a petition and an amazing 500 + strong crowd attended, royal carribbean employed a film crew and a legal eagle to film the whole thing.

no rights what so ever, no protection in accordance to european laws and no 1988 data protection laws applied when we protested to the filming.

the captains very words on the first night were "health and safety on board is everyone responsibility" until you report something and its first ignored and then secondly covered up, worst holiday customer service i have encountered anywhere in the world very very upset!

had a letter today apologising for the ship leaving dry dock incomplete and not ready to voyage, so why the disgusting cover up!

cant knock the waiters or ground staff though, meet some very nice and interesting people, who i commend.

overall we still feel very disgusted by royal caribbean's attitude to profit over customer satisfaction & health and safety....

holiday 7-8 out of 10 customer service & satisfaction -10 out of 10

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