Qatar Airways Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 3 ratings and 61 reviews

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DaQueen's Review of Qatar Airways

2nd Jun 2009

Overall Rating

1 stars
  • Value for money
    1.5 stars
  • Flight From - To
    Karachi-Doha-London Heathrow-Doha-Karachi
  • Flight on time?
    3.5 stars
  • Comfort on flight
    1.5 stars
  • Flight Date
    June 2008
  • Ticket class
    Economy
  • Customer service
    2 stars
  • Quality of food
    1 stars
Good Points

Check In Staff in Karachi and London


Bad Points

The price, No activity packs for kids, malfunctioning AVOD, transfers and waiting at the most boring and inefficient Doha Airport !


General Comments

Cabin Appearance: Clean Presentable
Service at departure airport: Regular with no glitches, infact extremely co-operative check-in staff who helped me get good seats and confirm my child's meal! Plus the staff at LHR also gave passengers with kids priority so we could get on board conveniently!
Seats: What you would expect in all economy classes so no different from any other, in fact maybe a bit worse.
Meals: Although they provided a menu card and asked to choose options beforehand, the trolley was already out of all chicken choices halfway down and the beef option as many fellow passengers complained was undercooked. Kid's meal was satisfactory with a healthy burger and some fries and one candy bar!
In flight entertainment: The options for kids were very few with only 7-8 options to choose from and each option lasting only 30 minutes! No educational channels or trips to the cockpit for the many children on vacation in-flight. In-flight Duty Free terribly expensive. The AVOD malfunctioned on a few seats while on the way back and hence had an extremely boring and hard to get through experience!
Cabin staff: Efficient and helpful on the way to LHR but the way back was pretty unsatisfactory and harrowing as no activity packs for kids were available, same choice of programs on the AVOD and so had to actually rummage through the hand luggage to find my little one stuff to do!!
Arrival services: Transfers of Qatar Airways are usually through Doha and the ground staff guide you but with no courtesy that a child is along. The wait at the Doha Airport was for 6 hours, minimum available and the dinner provided was as if in a school cafeteria with one apple, one slice of bread, one piece of chicken!!

Summary: An option I was keen on in the beginning but that completely changed on the way back with inefficient preparations of cabin crew whether it was with meals or for children on board and the totally exhausting wait at Doha the most unexciting and disorganized airport in the world!!

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