Farocar, www.farocar.com Review

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3.2 stars
Average rating for this product is: 3.2 out of 5

From 0 ratings and 8 reviews

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Guest's Review of Farocar, www.farocar.com Car Hire

1st Jun 2009

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    Portugal, Faro
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    May 2009
  • Condition of vehicle
    Average
Good Points

Car OK.


Bad Points

Everything else.


General Comments

Would never use Farocar again !! Nothing wrong with the car pickup process once you track down the agent - but return of the car has been a nightmare.
During my rental I had a puncture (immediately phoned the office in Sagres to advise them) and was looking to discuss with the agent at Faro airport. No-one there at agreed time - I specifically asked the van girl to be there on time, she said she would - waited an additional 20 minutes but had to catch flight so posted keys into van as requested.
My credit card has now been hit with £138 for a new tyre (for a small Seat !!) + another £80 for supposed damage to an alloy (which was battered and documented before I picked it up).

I have phoned the office three times now to discuss but keep getting told only one member of staff can investigate and she only works Sundays !!

Never again....

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Members' Comments onGuest's Review

  • farocar on 3rd Jun 2009

    I disagree with this review because...

    It wasn't farocar fault that you blown the tire of your hired vehicle, and subsequence of that the alloy was also damaged. Your selected insurance didn't cover for that situation so it was charge accordingly. Regarding the airport our staff is always there during normal working hours. I would like to refer also that we have an appropriate customer care section on our website for faster and easier solution.