Tesco www.tesco.com Review

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Tesco www.tesco.com
2.3 stars
Average rating for this product is: 2.3 out of 5

From 8 ratings and 51 reviews

Thumb down 45% of users recommend this product

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Nuala99's Review of Tesco www.tesco.com

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    bedding £55
  • Customer Service
    0.5 stars
Good Points

the website for Tesco Direct was easy to use, but not much good if the delivery process is flawed.


Bad Points

Your customer service staff
your system of delivery for Tesco Direct customers


General Comments

I realise Tesco outsource their Tesco Direct deliveries but it ' s not good enough that Tesco Direct customers get a poorer quality of service than those customers having groceries delivered. I also got the sense from speaking to your customer service staff that you don ' t care if they lose customers as a result of poor service. As someone who has been shopping with Tesco for many years this saddens me.


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