Nuala99's Review of Tesco www.tesco.com
1st Jun 2009
Overall Rating
- Value for money
- DeliveryStill waiting
- Quality of website
- Goods purchased & costbedding £55
- Customer Service
the website for Tesco Direct was easy to use, but not much good if the delivery process is flawed.
Bad Points
Your customer service staff
your system of delivery for Tesco Direct customers
General Comments
I realise Tesco outsource their Tesco Direct deliveries but it ' s not good enough that Tesco Direct customers get a poorer quality of service than those customers having groceries delivered. I also got the sense from speaking to your customer service staff that you don ' t care if they lose customers as a result of poor service. As someone who has been shopping with Tesco for many years this saddens me.
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