Artisan furniture, Edinburgh Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 26 reviews

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unhappycustomerA's Review of Artisan furniture, Edinburgh

30th May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    1500 pounds
  • Layout of shop
    1.5 stars
Good Points

Good sales team and helpful


Bad Points

The furniture itself!
The customer service person.


General Comments

Horrible experience at artisan. Bought a dining table with chairs and also a bedroom suite. The table came with a deep scratch down the middle which they eventually decided they could not afford to repair and the bedroom suite could not be used. The nails could not fit into the flatpack (yes flatpack) wardrobe slots. I had to get a handy man to re-drill the holes. The chest of drawers had a nail sticking out ready to prick any unwary fingers and looked like it was made of wooden crates. Hopefully the artisan people can come and collect all the rubbish away from us. Also the stated delivery time was 8 - 12 weeks but fine print says it can take 26 weeks and they will stick to that 26 weeks period.

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