Insure and Go Travel Insurance Review

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Insure and Go Travel Insurance
1.5 stars
Average rating for this product is: 1.5 out of 5

From 0 ratings and 86 reviews

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Guest's Review of Insure and Go Travel Insurance

29th May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Type of Insurance
    Not supplied
  • Were you treated fairly?
    Unfairly
  • Date of Insurance (month/year)
    June 2008
  • Was your claim successful?
    Unsuccessful
Good Points

zero


Bad Points

Everything


General Comments

They are truely incompetent. My father had a heart attack in New Zealand while I was travelling in India. I had to cut short my trip and fly to New Zealand to be with him while he had a double by-pass operation. I rang Insure and Go from India to see if I was covered.I got what they call an Assistance company that informed me that I would be covered up to £500 pounds which is a small amount while trying to get from India to New Zealand.
So I booked a cheap ticket that was a lot longer in travel time and not direct so that I thought I would have been able to show Insure and Go that I made every effort to reduce the cost of the unplanned journey.

When I returned to the UK they wrote and told me that I would not be covered or compensated one penny, because my curtailment was to a country other than the UK. This is correct as per the terms of the Insurance but the "assistance" company told me I was covered when I rang them from India at the time of my fathers near fatal heart attack, in the situation I was in I took there reps assistance company info as correct and jumped on the plane. They also said that I do qualify for cover as I had no return ticket from the UK to India, I always buy one ways due to flexibility but I always travel back inside the insured period, they say this rules me out for compensation despite the fact there is no mention of mandatory return tickets in the policy.

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