Fraser Hart Review

Watch this item
2.8 stars
Average rating for this product is: 2.8 out of 5

From 0 ratings and 16 reviews

Thumb up 50% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


thomsoi's Review of Fraser Hart

29th May 2009

Overall Rating

4.5 stars
  • Value for money
    4.5 stars
  • Quality of service
    4.5 stars
  • Goods purchased & cost
    Bell & Ross Watch £4,500
  • Layout of shop
    3 stars
Good Points

Sales staff at Bluewater are great and the store manager at Kingston has excellent people skills. Like the shopping experience and would come back to buy in the future. Good communication from head office keeping me in the loop.


Bad Points

Got the replacement model for my watch wrong but very quickly moved to resolve the issue.


General Comments

Bought a Bell & Ross Watch from the Fraser Hart, Bluewater Store and once home decided it was the wrong model. The staff were more than happy to change it for another version the following day. Sadly this watch proved to be faulty. Turned up at Bluewater to return the watch 10 days ago and the branch was closed. Going through a refurbishment. Phoned their head office and the service has been fabulous. New watch sent to another branch for me to pick up within 4 days but it turned out to be the wrong one. Manager most appologetic and within 2 days had received numerous calls to apologise and that my watch would be ready this week. Staff at the Kingston Store are excellent and great manager.

Tweet This Review

thomsoi's review has yet to be rated - Be the first!

How helpful did you find this review?