Net Pet Shop www.netpetshop.co.uk Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

From 0 ratings and 33 reviews

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Guest's Review of Net Pet Shop www.netpetshop.co.uk

26th May 2009

Overall Rating

1.5 stars
  • Value for money
    4 stars
  • Quality of service
    1.5 stars
  • Goods purchased & cost
    Toys - £12.00
  • Layout of shop
    3 stars
Good Points

Cheap products


Bad Points

Slow Delivery
Items sent in a poor state
Poor Customer Service (Quick Same Day Response - however I should not really have to be doing the chasing)
Poor Website Status / Feedback


General Comments

Ordered a couple of things through Net Pet Shop for my puppy, and chose a Royal Mail 1st Class Delivery. They appeared to be the cheapest upon a Google search (although only slightly) and on their website claimed "Fast delivery on everything" with everything meant to be despatched the same day (Mon-Fri) provided it is ordered before 2PM. I kept checking the status of the items for the next few days and it just said "Not Yet Shipped". After receiving no notification / emails from Customer Support I sent them a chaser email after 4 days. They sent me back a standard email to say that the items are on order and should be sent within "a few days" - the product pages did not say they were out of stock however and furthermore I was not offered the option of a cancellation! After 10 days after my initial order my items finally turned up (even though their website status was still showing a "Not Yet Shipped status). Items were in a fairly poor condition and looked like they had been buried in a warehouse for a long time. The packaging was crushed and the toys were covered in dust and dirt that I had to wash them in warm soapy water first. My conclusion is cheap isn't always best!

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