ASDA Credit Card Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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jim49's Review of ASDA Credit Card

26th May 2009

Overall Rating

1.5 stars
  • Value for money
    3.5 stars
  • Loyalty scheme
    No
  • Used card for
    6 - 12 Months
  • Customer service
    1 stars
Good Points

Fuel discount


Bad Points

Poorly designed web site and even worse customer services.


General Comments

Only got the ASDA card to save on diesel and operated the card paying off the balance on-line every month with no problem for about 6 months.
Last month on attempting to pay on-line my payment did not go through for no apparent reason - my Switch card details have not changed and more than adequate funds in current account.
Rang the 10p a minute customer service line - gave up after about 10 minutes.
Tried again the following day and was answered promptly. After explaining the problem I was told to ring a different number. Did so, but got a recorded message telling me to ring the original number!
Tried yet again and eventually got to speak to someone who accepted my card payment.
She also assured me that their IT section would have sorted the problem by the next payment due date.
Sadly this does not appear to be the case. Payment rejected again for no apparent reason - here we go again - for the last time tho. Card is now shredded and disposed of.

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