Boat Inn, Whitney-On-Wye Review

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  • Quality of service

  • Quality of food

  • Value For Money

Disgruntled Diner's review of Boat Inn, Whitney-On-Wye

★☆☆☆☆

“The Boat Inn, Whitney-On-Wye is Dreadful. Don't go...”

Written on: 26/05/2009 by Disgruntled Diner (1 review written)

Good Points
Food was acceptable.

Bad Points
Appalling service, rude staff, 'transport cafe' table settings, uninspiring decor.

General Comments
The Boat Inn, Whitney-On-Wye is Dreadful. Don't go there. The service was offhand to the point of rudeness and we were treated with supercilious disdain throughout. On arrival - on time - we were told our table was still being laid, then left to kick our heels at the unattended bar whilst that happened.



We declined a starter but were kept waiting 50 minutes for our main course - unacceptable in a busy restaurant but doubly so in one where only two or three other tables were occupied. An polite enquiry as to how much longer we would have to wait was met with disinterest. We had ordered salmon steaks; one with chive sauce and the other with parsley sauce; when they arrived and we asked which was which they retorted, "I've no idea, I'm not the chef - you'll just have to try them". A subsequent request for a glass of wine was 'forgotten' by the same person, who was, she said, too busy "multi-tasking", and clearly felt no need to apologise. There was no hot water or functioning hand dryer in the men's toilets. As a final insult we were presented with a completely inaccurate bill, which included the orders from the table next to us! This took them almost 15 minutes to sort out, and again no apology of any kind was offered. We were left with the definite impression that our booking a meal there was nothing but an inconvenience to the staff, but they may rest assured that they will never be troubled by our custom again.

  • Bar

    Food Type

  • First time

    How often do you eat here?

  • Family-oriented

    Atmosphere

  • Quality of food

  • Value For Money

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464187_Karenbarbara's Response to Disgruntled Diner's Review

Written on: 01/06/2009

I have been to Boat Inn only a few days ago and the service was second to none. Friendly staff went out of their way to make our dining experience enjoyable, food was terriffic and would certainly recommend to others.
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<br/>We were recommended by friends and were certainly not dissappointed, can't wait to go again.

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470597_Stephen Johnson's Response to Disgruntled Diner's Review

Written on: 02/07/2009

I disagree with this review because...it doesn't sound like the same venue we visited. The staff were very polite,kind and helpful to my guests,who were elderly,we were greeted at the door and shown to our tables. There was iced water available and an order was taken for our drinks,and then our meal order. One guest requested steamed fish, which wasn't on the menu, but that didn't pose a problem. All our guests were served together in what I consider to be a reasonable time for FRESH FOOD made with FRESH INGREDIENTS not the run of the mill mass produced microwaved pub grub. No frozen chips are served here. Well done to you all at The Boat Inn. Even Gordon Ramsey would enjoy a meal at your pub.

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