Written on: 26/05/2009 by Disgruntled Diner (1 review written)
Food was acceptable.
Appalling service, rude staff, 'transport cafe' table settings, uninspiring decor.
The Boat Inn, Whitney-On-Wye is Dreadful. Don't go there. The service was offhand to the point of rudeness and we were treated with supercilious disdain throughout. On arrival - on time - we were told our table was still being laid, then left to kick our heels at the unattended bar whilst that happened.
We declined a starter but were kept waiting 50 minutes for our main course - unacceptable in a busy restaurant but doubly so in one where only two or three other tables were occupied. An polite enquiry as to how much longer we would have to wait was met with disinterest. We had ordered salmon steaks; one with chive sauce and the other with parsley sauce; when they arrived and we asked which was which they retorted, "I've no idea, I'm not the chef - you'll just have to try them". A subsequent request for a glass of wine was 'forgotten' by the same person, who was, she said, too busy "multi-tasking", and clearly felt no need to apologise. There was no hot water or functioning hand dryer in the men's toilets. As a final insult we were presented with a completely inaccurate bill, which included the orders from the table next to us! This took them almost 15 minutes to sort out, and again no apology of any kind was offered. We were left with the definite impression that our booking a meal there was nothing but an inconvenience to the staff, but they may rest assured that they will never be troubled by our custom again.
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Written by Fellman
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