Moneygram Money Transfer Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

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tamtaychr's Review of Moneygram Money Transfer

24th May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Speed of service
    0 stars
  • Type of customer
    Personal
  • Customer Service
    0 stars
Bad Points

"Supervisors" who have no authority but to give you an address to send concerns to...hoping you will get busy and forget. Misrepresentation....the money was not given as the country currency but as a check that no other business would touch!


General Comments

This was the most ridiculous "bait and switch" I have ever encountered. I paid for the Moneygram Money Transfer "speed" service to get cash down to my son in S.C so he could have it immediately. The only 2 locations their were either having trouble with their money gram machine or wanted to charge him another fee on top of what I already paid! he was told to come back tomorrow to see if the machine was back up. The next day, of course, the machine was not up and they sent him an hour away to another location that issued him a CHECK on Saturday at 6:00 on Memorial day weekend! On top of that, Wal-mart, Bi-Lo, nor Kroger would even touch the check, let alone cash it!...I called the customer service line 4 times and was put on hold for about 20-30 minutes a piece while I was told there was nothing they could do. I then asked for a supervisor who told me she could give me an address to send my request for my "speedy delivery" charge to be refunded back to me but I would have to wait 4-6 weeks.

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