McAfee VirusScan Home Edition 8.0 Review

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McAfee VirusScan Home Edition 8.0
2.4 stars
Average rating for this product is: 2.4 out of 5

From 10 ratings and 7 reviews

Thumb down 14% of users recommend this product

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Guest's Review of McAfee VirusScan Home Edition 8.0

23rd May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Ease of Set Up
    0 stars
  • Time Software Used
    1 - 6 Months
  • Ease of Use
    0 stars
Good Points

There are no good points... Apart from:
In ten months time, I can buy virus scan software from any other company than McAfee!


Bad Points

The product.
The support.
The Customer service.
The complaints procedure.


General Comments

I made the mistake of buying McAfee Virus Scan Plus as a download in March 2009.
It didn't install but did remove existing protection.
Their help desk is next to useless and their customer service is so bad as to be laughable!
I had to take time off work to deal with the problems McAfee caused.
When I wanted to get my money back, I was told that it was not McAfee's problem & would need to contact a sister company.
When I asked for details of thier complaints department, I was told there was no telephone number or email address. All I was offered was a postal address in Holland.
It has been nearly two months since I wrote to them and I have had no response. I think this is APPALLING!

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