ecbu's Review of Atlaschoice
22nd May 2009
Overall Rating
- Value for money
- Country & City of hirePalma Majorca
- Choice of vehiclesPoor
- Date of hire (month/year)May 2009
- Condition of vehiclePoor
Their website is fast
Bad Points
Very poor communication; staff are poorly informed; when they phoned with an alternative vehicle they could not tell us the exact size which was important as we were trying to get 4 adults and a toddler plus luggage to the resort. Failed to communicate serious problems with the booking in a clear way. Cancelled the booking even though it was clear I had attempted to remedy the problem online and then used that as the reason for cancelling even though the email had requested I do so.
General Comments
Atlaschoice were very unreliable, poor communication. Phoned about one issue but then left an unclear email which, in spite of me responding to resulted in the car being cancelled and our family being left without any car with less than 48 hours and a 16 month old baby to transport. The company cancelled my booking and then attempted to shift the blame to me.
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Members' Comments onecbu's Review
Peter Denenberg
on 29th Jul 2009
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I had somewhat similar experiences with them.