olly0040's Review of Thomson Holidays www.thomson.co.uk
20th May 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
Went to the riu Montego Bay in April with thomsons. The flight out was a nightmare seated seperately to my wife despite checking in early. First drinks not served until 2 hrs into the flight, when we were given sandwiches later they were still frozen, i pointed this out to the steward who replied indignantly well your the first to complain. a lady sitting 3 rows from me corrected him saying numerous people had complained to which he became very angry and accused her of shouting at him. a real shambles to start the holiday. to many issues with the hotel to go into here including paying for a dive and only getting 34 mins bottom time because the dive master had already had a deep dive that morning, despite being told we would be down until our air was low!!!
on the way home we had a 17 hr delay which meant we arrived back in the uk early morning. i was unable to retrieve my car to get home and 3 of our party which included 2 children who were going home by rail were stranded at the airport for 6 hrs.
thomsons response - read the other reviews here and take a wild guess.
to conclude we will never travel with thomsons or any of their associated companies again and urge everybody else i meet to do likewise.
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