GaryM85's Review of AOL Broadband www.aol.com
20th May 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Nothing
Bad Points
Everything about their service
General Comments
I was with AOL (AOHELL) for nearly 4 years....at first their service was genuinely good infact one of the best - decent speed and connection, UK/Irish call centres..... that was until the Carphone Warehouse took over then almost straight away the service went completly and rapidly downhill...connection problems every day... many days spent offline due to this, VERY low speed to ridiculous levels especially after 4pm and when you ring India to complain about this they say it is you're fault or you're computer's/router's fault and yet out of curiousity I bought a new computer and it was the same thing.....yes....AOL's fault...not mine, so I confronted them about it but half of the time I couldn't get a proper response due to the poor bloke's inability to communicate with me in proper English.
To sum AOL up - stay WELL CLEAR of them they are not worth wasting you're money on whatsoever there are plenty of decent ISP's who take care of their customers, like the one I am with now......I'm enjoying my speed and connection. So goodbye AOL what a shame you've lost a once loyal customer.
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