Diamond Car Insurance Review

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Diamond Car Insurance go to www.diamond.co.uk
1.3 stars
Average rating for this product is: 1.3 out of 5

From 3 ratings and 75 reviews

Thumb down 17% of users recommend this product

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bikerchickone's Review of Diamond Car Insurance

20th May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Reason for going with this company
    Auto Renewed
  • Driver Type
    Lady Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Can't remember it was so long ago!
Good Points

I've learnt my lesson - I won't use them again. From now on I'm going to take the cheapest quote with the lowest excess and fully assume I will be utterly ripped off should I need to claim. Oh, and I'll never use Diamond again. BTW Admiral is the same company!!


Bad Points

There are no good points here. The service is lame, the prices are high and the cover is rubbish.


General Comments

I was insured with Diamond Car Insurance for 7 years and I paid their escalating premiums every year thinking it was worth it to be insured with a reputable company! I had one claim worth approx £500 in the 7 years until my car was written off through no fault of my own. By the time they'd halved the car's value, taken off the excess, deducted £100 because they said they hadn't received the MOT, denied all knowledge of my points after I knew I'd told them, and generally done every dance they could to put me off, I was issued with a cheque for less than 25% of the car's value. They lost paperwork, failed to record information in my file and never called me back EVER! Every person I spoke to throughout these problems said they had no authority to deal with my issues, but I couldn't speak to anyone who did! I had to write in and hope for the best! After 7 years of being a loyal customer they treated me in a despicable fashion.

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