John Lewis www.johnlewis.com Review

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John Lewis www.johnlewis.com
2.9 stars
Average rating for this product is: 2.9 out of 5

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kalinosia81's Review of John Lewis www.johnlewis.com

19th May 2009

Overall Rating

2.5 stars
  • Value for money
    3 stars
  • Delivery
    Still waiting
  • Quality of website
    4 stars
  • Goods purchased & cost
    £400 samsung tv
  • Customer Service
    3 stars
Bad Points

Ordered a TV with a specific daelivery date option (almost £7 extra). tht tv didn't got delivered. I contacted John Lewis and they told me to call the delivery company (which was already closed on that day). Next day, another phone call, still no help. Four days and many phone calls later it turned out the tv got lost somewhere (how can you loose a tv???) so the'll send me a new one. Hopefully I'll get it this time...Not really John Lewis' fault but why do they use such a bad delivery company - HDNL?


General Comments

john lewis is a good company with a very bad delivery service - using HDNL who simply don't deliver...

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