Virgin Atlantic Airways Review

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Virgin Atlantic Airways go to www.virginatlantic.com
2.8 stars
Average rating for this product is: 2.8 out of 5

From 13 ratings and 175 reviews

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zelig33's Review of Virgin Atlantic Airways

19th May 2009

Overall Rating

2 stars
  • Value for money
    2 stars
  • Flight From - To
    Manchester UK to Orlando USA
  • Flight on time?
    5 stars
  • Comfort on flight
    1 stars
  • Flight Date
    May 2009
  • Ticket class
    Economy
  • Customer service
    2.5 stars
  • Quality of food
    0.5 stars
Good Points

Cheap-ish?


Bad Points

Service has degraded - no help for elderly travellers


General Comments

Manchester - Orlando 3rd May - 17th May

Flew Virgin Atlantic Airways with my 86 yr old mother who,although isnt registered disabled but suffers with arthritus and has great difficulty with the seat pitch - I called Virgin Customer service prior and they said they would make a reccomendation for us to have bulkhead seats - they stated that it always wasn't an available option but as they had made a note on our reservation and told us to book in early , they couldn't see an issue. When booking into Manchester desk (6 hours before the flight!) the ground crew said there wasn't such a thing as reccomending bulk head seats - and there wasn't any available anyway - they then persauded us to part with £60.00 for "extra leg room seats" which were right at the back of the aircraft next to the toilets which were obviously used constantly throughout the 8 hour flight.
Very disappointed with the onboard service also (although mostly trivial) Excuses made for having hardly any in flight mags, mine and a couple more screens didn't work,food was almost inedible especially the "breakfast roll"
I asked for a second drink and was told "in a minute" by someone who looked at me like I was an alchoholic?
Coming back was a little better as I checked in online and was offered bulkhead seats -although this was after I had complained to Customer Service about the in bound flight experience?
Will be looking for an alternative next year - after 10 years of Virgin travel!!

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