Parcelforce Review

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Parcelforce
0.8 stars
Average rating for this product is: 0.8 out of 5

From 2 ratings and 94 reviews

Thumb down 11% of users recommend this product

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MMartin0820's Review of Parcelforce

19th May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

NONE


Bad Points

- Company has rude, inconsiderate customer service reps
- Company is unreliable
- Company charges for any and everything even in cases where acting as a contractor on behalf of Royal Mail.


General Comments

Parcelforce is unreliable and useless. Ultimately my package was returned to sender thus the company did not provide any service.

I scheduled online and confirmed the date over the phone. I took a day off of work to await my package. The package never showed. I called the depot who confirmed it was out for delivery. The following day I received a "sorry we missed you" card. The package was shipped from the U.S. via the USPS thus in all other instances it would have arrived via Royal Mail on Saturday at no charge. I tried to arrange Saturday delivery however Parcel Force wanted to charge 12 pounds. I again scheduled delivery for a weekday and took off work to await my package. The package again did not show but rather came a day late thus I recieved another "sorry we missed you: card.

In the end I had to request the package be shipped back to the U.S.

Twice while on the phone with customer service I was hung up on.

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