Nassau, Sandals Bahamas: Royal Bahamian Resort & Spa Review

Overall Rating

Beach

Everything else...

We got married at the Royal Bahamian Resort & Spa resort, and all in all, we can't say it was a BAD experience. I mean, we got married!

BUT... It wasn't what we expected. The service really was awful... until we upgraded to a suite.

First, it took over an hour for our luggage to get to our room. We were all checked in and ready to go... But sat in our room for all that time waiting for our stuff. (Couldn't change... couldn't shower...) It had been a long flight so that was rough.

The room was "ok." We travel a LOT--I know a nice hotel room/resort and this is an average room. Since it is all-inclusive, the wet bar was stocked--but with cheaper stuff. That was ok, but still noted.

Second, once we were finally able to shower, it flooded. It leaked from the bathroom to the main bedroom area thru the wall--so the area all around the one side of our bed was SOAKED on the floor. It was our wedding week--We didn't want to complain... so we worked around it.

Then we realized we were paying about $5 for a wedding with a wet floor, and decided to say something and ask if we could change rooms. The wet carpet was spreading... Maintenance was sent up, they were alarmed and said they were going to talk to management... and then nothing. We needed to shower, and did, and the wet spot spread more... The next day, we finally called and complained again, and they said they would look into moving us. In the meantime...

We booked a couples massages. When we arrived, they had no clue about our appointment.

My husband to be met with the management, finally, and told them of our problems with the flooding, etc. They were mortified. He said he wanted a new room, but also to upgrade. He paid for the upgrade, and surprised me. It was very nice.

The new room was VERY nice and no flooding. Also, we now had a "personal butler" who checked in on us, etc. The items in the wet bar were much better. BUT! Now they expected tips. (Remember, the resort is all-inclusive. They brag about not having to worry about tips.)

We then got married. It was lovely. The woman who helped us was wonderful--No complaints.

The next day we went to the resort's island for the day. We had a great time on a private lounge chair, but the pool was cold and we didn't swim. We only put our feet in up to our knees, THANK GOD... (There is a swim up bar.) I say thank god because by that evening our legs were breaking out.

Other little things: They didn't have some of the supplies that were supposed to come with our wedding package. Cute t shirts, glasses, and a nice photo album. They said they would mail them, but never did. (I am ok with that. But still...)

My husband spent approx 45 mins (no exaggeration) trying to purchase something at the spa for me... but it wasn't in their inventory so they made him wait. And wait. And wait.... while they found it. It was REALLY hard to be rude, because again, we just wanted to be happy and married... but good grief!

The resort IS quiet, however. That was nice.

Soooooo... In a nutshell, It is worth the money if you don't care about the extras and are willing to pay for a suite. But remember you will be expected to tip.

Again, it was our WEDDING. We refused to let the bad parts ruin our time. But I think if we had been there for a straight vacation, we would have raised heck sooner.