Direct Line Home Insurance Review

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Direct Line Home Insurance
1.2 stars
Average rating for this product is: 1.2 out of 5

From 1 rating and 17 reviews

Thumb down 18% of users recommend this product

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Craig Verster's Review of Direct Line Home Insurance

18th May 2009

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Type of Cover
    Contents
  • Have you made a claim
    Yes
  • Customer Service
    0.5 stars
Good Points

None


Bad Points

No customer service
Miss-sold insurance upfront


General Comments

I insured my car and moved my home insurance to Direct Line as the customer service for the car insurance was acceptable. I have now raised a claim on my home insurance - not only are they non-responsive, their service is non-existent.
Following a telephone statement via their validation centre, they said they'll send the statement to me to sign. What I received was a letter stating that I need to write the statement again (3rd time) and send it back to them. They have also pointed out that they have gone back on my claim history and found 3 previous claims since 2005 and stated that they might not have insured me at the time of inception if they knew about the claims.

The validation centre claim advisor has been extremely rude and disrespectful.

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