Car Giant, White City, West London Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 32 ratings and 71 reviews

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davross618's Review of Car Giant, White City, West London

18th May 2009

Overall Rating

0.5 stars
  • Value for money
    1.5 stars
  • Customer service
    0.5 stars
  • Town/City
    ok
Good Points

BIG selection (THATS IT!)


Bad Points

Worst customer service and after sales support i have ever experienced.
Don't ever use this company to buy a car the are very bad indeed. RIPOFF


General Comments

Picked up my car 4 weeks ago frm Car Giant, White City, since then i have had nothing but trouble. They were very helpfull when I was looking around there huge selection of cars. I then had a look at a BMW 1series 55 plate, the condition was good and it only had 26000 mile on the clock. I paid £9500 good price for the miles.
After 2 days the car broke down had to call the AA and wait 2 hours to get picked up! Called car giant on the weekend the sales department was open but the complaints department was closed how convienent!
Spoke to them after the weekend and they said we can arrange to pick up the car and fix it as i was under warrenty for 60 days, but was told this was only possible at the end of the weekend! 5days! i told them "i need this car to get to work and back" sorry sir all our experts are busy till then. I asked for a car to use due to work they said "all our cars are out at the moment and there is NOTHING we can do! so for those five days i had to get a cab to work.... £25 pounds to and from work!
Once they tried to fix the problem (oil filter, oil change and coil change) they were unable to bring it back to where i live! so i had to get a train to them and then a taxi! then drive it back!
1 week after the problem starts again! the car broke down on my way to work! had to get the AA out again and missed 3 meetings with work........NOT GOOD
I have called car giant and they are picking it up today to fix it again but all i want is my money back, going to give them the car and speak to my solicitor.

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