Marks and Spencer Review

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2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 45 reviews

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Guest's Review of Marks and Spencer

17th May 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    20
  • Layout of shop
    2.5 stars
Bad Points

Lack of thorough checking of orders, and non-existant staff on the end of the telephone.


General Comments

Pushed for time,I ordered a skirt (brown) on-line at Marks and Spencer and paid extra for a timed delivery. Parcel arrived two days later (good) . When I opened it, I found a skirt (RED) , three sizes smaller than the one I had ordered, and three inches shorter. I would have worn the BROWN skirt to a presentation the following day, but had to resort to Plan B and wear a blue one instead. I tried to ring M & S twice but after holding on for 10 minutes, gave up. In spite of still being pushed for time, I got up at the crack of dawn on Saturday and sped off to Cambridge. Fortunately, I managed to get the brown skirt in the right size and length, and took it to the counter to exchange. I would like to thank the shop assistant for all her help in this fraught transaction. She also tried, twice, to ring the Returns dept. but even she could not get them to reply. We then found that although the parcel summary had the correct item, the skirt (red) they had sent was £10 cheaper than the one I had ordered. After checking with her supervisor, the exchange was completed and I was able to go back home with the BROWN skirt! So much for saving time. I was advised to ring the returns queries to claim back the extra money I had paid for a timed delivery, but I think I am losing the will to live. Get your act together M & S. I won't be ordering on-line again in a hurry. You are lucky I haven't written to Sir Stuart Rose, and the Daily Mail!!!

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