American Express Centurion Black Review

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American Express Centurion Black go to www.americanexpress.co.uk
3.5 stars
Average rating for this product is: 3.5 out of 5

From 30 ratings and 105 reviews

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amorten's Review of American Express Centurion Black

17th May 2009

Overall Rating

3.5 stars
  • Value for money
    3.5 stars
  • Loyalty scheme
    Yes
  • Used card for
    1 year and over
  • Customer service
    3 stars
Good Points

Travel Insurance
Rental Car excess cover
Hertz and Avis upgrades
General focus on travel benefits such as Priority Pass, hotel point memberships, etc


Bad Points

No status with one or more of the major airlines alliances. Star Gold or One World Sapphire would be a definite plus.
Restaurant bookings dont always happen
Concierge service not that fast


General Comments

I have an American Express Centurion card but over here when I fork it over no one really knows what it is. They say things like "ooh thats heavy" but they dont seem to know what it is. I wouldn't say here that closed doors open but maybe I am also not that great at asking what they do for Centrion card holders or waving it around.

The fact I can have 5 supplementary card holders (Platinum cards) with all the insurance cover that I have is a very cheap way for me to give great insurance benefits to my staff. Despite the 2k euro annual fee there are a number of benefits over and above that of the Platinum card that make it worth while.

I have tried the lifestyle service a few times but found them not to be very good. Last minute tickets to the Berlin Philharmonic were a no go after waiting 4 hours but when I went to the box office I got 2 seats row 9, right in the centre. And no they werent cancellations.

I have to say it could be far better.

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