Atlas-Blue Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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monicabcn's Review of Atlas-Blue

17th May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    Barcelona - Marrakech
  • Flight on time?
    0 stars
  • Comfort on flight
    0.5 stars
  • Flight Date
    04/09
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0.5 stars
Good Points

None


Bad Points

Over 7 hour delays, lack of information, no ground staff, no compensation, no response to emails / queries...


General Comments

I would NOT recommend Royal Air Maroc / Atlas Blue to anybody. It's a total waste of money and time!

We had booked our flights with Royal Air Maroc online. The flight turned to be operated by its low-cost spin-off Atlas Blue without any indication of it in the site or the tickets.

We were on our way to spend 4 days in Marrakech and ended up spending as much time in airports as in Morocco itself. Both on the way there and back we were stranded at the airport for 7-8 hours... overnight!! Of course, with no information and no ground staff (they all disappeared after check-in)

We found Atlas Blue offices in Marrakech airport and went to file a complain. We were told by the arrogant airline employee that the huge delays were normal and happened everyday. Apparently, they had several technical problems in the last two months and did not have enough planes to do all the routes.

To top it all, when we finally took off we had an unplanned stopover in Tanger (although it was supposed to be direct flight) to pick up other people that were stranded there. Of course, all this without any explanation, apology or whatsoever.

Needless to say, after 4 weeks we still haven't heard anything back from Atlas Blue regarding our claim.

Total crap!

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