razanm's Review of Last Minute, www.lastminute.com
16th May 2009
Overall Rating
- Value for money
- Ease Of Navigation
Booked a flight online with my own card. All went through smoothly. Next day they send me a email saying card security failed and then the order cancelled. The worst it takes more than ten days to get the refund. I had the worst online purchase from lastminute.com
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Members' Comments onrazanm's Review
myname09 on 23rd May 2009
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Yes I had a similar experience. I booked spa tickets and was told my card was rejected! Then I noticed that the monies had been taken from my bank account and when I called they denied taking the money as my card was declined. Then I was told that monies has been taken and would be refunded and then that my card wasn't declined and it was an error message on their part and for this reason no refund would be offered and then after lots of arguments I was refunded the £40. Well get your stories straight, which is it? This took a month in total.
Does anyone know where their call centres are based? It's an 0844 number to call and they're not helpful or apologetic. It has certainly put me off booking with them in future.