Enterprise Car Rental Review

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Enterprise Car Rental
1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 63 reviews

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Guest's Review of Enterprise Car Rental Car Hire

15th May 2009

Overall Rating

2.5 stars
  • Value for money
    4 stars
  • Country & City of hire
    Chatham, UK
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    April/2009
  • Condition of vehicle
    Excellent
Good Points

Cars always in very good condition, helpful service including pick up and drop off, cheap headline rates (especially the weekend specials)


Bad Points

High insurance excess (£600) and expensive waiver reduction (£10 a day for a £100 excess), will charge lots for the slightest damage.


General Comments

I've used Enterprise Car Rental in Chatham many times and always found the service very good. The weekend specials are very cheap - around £12 per day for a small car (check online - but you have to ask to make sure you're getting the special price).

However, the last time I hired the car ended up with a very small dent in the front wing. I always check the car very thoroughly before hiring (go over it with a fine tooth comb - this is essential!) and have to admit it wasn't there when I hired it. Company policy on damage is to remove the full excess from your credit card, then refund any difference if the repair is less than that. That's all well and good (assuming your credit limit can take it!) but I've been charged £267 for a very minor dent (no paint damage) and I'm still waiting for the change from my £600 nearly a month later.

I'm chasing up their loss control office and will try and get hold of a copy of the repair invoice - I'll post again when (if) it's all sorted.

It's not entirely put me off using them again, but I'd recommend looking into separate car hire excess insurance which can be found on the web. This is a lot cheaper than Enterprise's own insurance. You should always check the car really carefully before hire. If there is any damage, I'd advise taking a photo in case you need to challenge the cost later.

I suppose there is a reason the cars are always immaculate and prices look cheap...!

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