tejwant's Review of BT 118 500
14th May 2009
Overall Rating
- Value for money
they can find a telephone number quickly.
Bad Points
The cost of putting the call through is extortionate.
The customer is not advised that connecting the call is much more expensive than taking the number and re-dialling.
The number you were connected to is not listed.
The procedure to query a charge on one's bill seems to pay lip service only as it fails to answer the question asked but repeats information readily available from one's bill.
Today I have been told that 118500 is not a BT service.
General Comments
Shocked at the £48.00 bill for three calls to 118500, I asked BT to tell me which three numbers their service had connected to.
After several email responses in which the operative simply repeated call price structures and other information available in my bill, I finally received a call from BT today. I am informed that 118500 is not a BT service but BT will speak to an 'outsource' team to try and get the numbers. the operative suggested I call 118500 again to explain my request.
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