Samsonite Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 2 ratings and 17 reviews

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Guest's Review of Samsonite

13th May 2009

Overall Rating

1.5 stars
  • Value for money
    1.5 stars
  • Size / Capacity
    75cm
  • Durability
    2 stars
Good Points

The wonderful sales assistant at the Samsonite store in Cheshire Oaks who organised a replacement case for us to collect whilst en route to Manchester whilst visiting family.


Bad Points

The completely uncompromising attitude of the Customer services in respect of an expensive case that was faulty when it was sold to us!


General Comments

We bought a Samsonite Solana Spinner 75 cm from a Retail outlet some 75 miles from home whilst enroute to visit family in Dorset. On returning home with the new, unused case, we discovered that the lock on the case was faulty. We contacted the Customer services via the web site - in Belgium apparently!- who did not want to know and advised the onus was on us to take the case back to the store where it was bought - a round trip of 150 miles! The store in the retail outlet were equally uncompromising with a resolution with no offer of having the faulty case collected from home or any offer of compensation towards our travelling costs - for a faulty case sold to us for just under £200 - totally unacceptable! Apparently our contract lies with the Samsonite store where the case was bought rather than with the company as a whole.

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