Ocean Village Cruises, Ocean Village Review

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Ocean Village Cruises, Ocean Village
3.2 stars
Average rating for this product is: 3.2 out of 5

From 10 ratings and 90 reviews

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kristi 73 russ 70's Review of Ocean Village Cruises, Ocean Village Caribbean Cruise

13th May 2009

Overall Rating

3 stars
  • Value for money
    2 stars
  • Nights on board
    7
  • Cabin Type
    outside balcony
  • Food - quality & variety
    3.5 stars
  • Date of Cruise
    5/09
  • Itinerary Name
    gateways and gondalas
  • Group description
    Couple
  • Entertainment on board
    1.5 stars
Good Points

the cabin was clean and a good size. The planet show was amazing as were the dancers. the comedians were really funny. I thought that the drinks were reasonable priced.


Bad Points

The one thing that ruined my holiday and will prevent me from ever travelling with ocean village again is the way they handle your onboard account. I registered my card with them on the understanding that my account would be settled at the end of the week which it was but everyday during the week extra money was taken out which i was told was to make sure my card stayed activated during the week, they took out over £800 in unauthorised transactions. This was not part of my bill. The only anwers i have recieved so far are that my money is in an impending account and will be paid back within 5-7 days, which is no good if you need the money before that or as in my case are overdrawn due to ov taking the money in the first place. They have been rude and unhelpful and have not even applogised. this matter is still ongoing and has resulted in ruining my only holiday this year as it has been totally stressfull. has any one else had this problem.


General Comments

the ocean village ship was clean, spacious and the staff were friendly, helpful and worked hard to please. i thought that the food was lovely and didnt feel the need to spend extra money in la luna or the bistro. the week could be as relaxing or as hectic as you wanted.

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