Halifax Pet Insurance Review

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Halifax Pet Insurance
4 stars
Average rating for this product is: 4 out of 5

From 2 ratings and 5 reviews

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ian bonthrone's Review of Halifax Pet Insurance

13th May 2009

Overall Rating

0.5 stars
  • Value for money
    1.5 stars
  • Customer service
    1 stars
  • Have you made a claim?
    Yes
Good Points

Good to start with


Bad Points

see the real side when you been with them for some time and make claims..........


General Comments

Took out our halifax policy some time ago for my dog. In 2008 she was diagnosed with heart problems and arthritis. Initially Halifax were good, excess was £50 per condition. have made regular claims each month for medication and to start with claims were dealt with quickly, things changed slowly and now payments are slow to get back to me. Got a letter from them today saying my policy is up for renewal in june, and excess per condition will now be £100.They also put my annual premium up by £80(which i expected and can accept. What i cant accept is the excess going up midway through an existing ongoing condition, which i dont think is fair or right.They know i cant move to another insurer now( no one will take on an already ill dog) Have phoned them to complain, but no joy. Bad Bad Bad sneaky and underhand tactics.

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