Northwest Airlines Review

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Northwest Airlines
1.8 stars
Average rating for this product is: 1.8 out of 5

From 1 rating and 74 reviews

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Guest's Review of Northwest Airlines

12th May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    USA
  • Flight on time?
    0 stars
  • Comfort on flight
    1 stars
  • Flight Date
    March/2009
  • Ticket class
    First Class
  • Customer service
    0 stars
  • Quality of food
    1.5 stars
Good Points

Non


Bad Points

Customer service
Seats
Food


General Comments

On our flight to Honolulu, our connecting flight was late. NWA knew we were a little late but closed the gate door on us 10 minutes before the flight time. We arrived 9 minutes before and could see them close the door. They refused to let us on. They told us to take it up with Alaska because their flight was late and it was their problem.

On the return flight, they did not book us in seats together despite having empty rows that they were trying to sell just before the flight.

After sending in a complaint letter, Northwest Airlines offered a pathetic $50 voucher.

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