Thomas Cook Airline Review

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Thomas Cook Airline go to www.thomascook.com
2 stars
Average rating for this product is: 2 out of 5

From 10 ratings and 189 reviews

Thumb down 31% of users recommend this product

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Guest's Review of Thomas Cook Airline

11th May 2009

Overall Rating

1 stars
  • Value for money
    2.5 stars
  • Flight From - To
    NA
  • Flight on time?
    4.5 stars
  • Comfort on flight
    2 stars
  • Flight Date
    NA
  • Ticket class
    Economy
  • Customer service
    2 stars
  • Quality of food
    0 stars
Good Points

Haven't flown yet


Bad Points

Awful customer service. There was a mistake on our tickets. My wife's name was down as Mr instead of Mrs. I thought it would be easy to correct this. It took over an hour on two phone lines and cost £38 to change it. Make sure you check the names carefully


General Comments

High level of beaurocracy at Thomas Cook Airline

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