Omega Seamaster Men's Chronometer Review

“It is really a very unhappy experience to have got a...”

Written on: 11/05/2009

Good Points
None, After the horrifing experience with the Customer Service of the AD and Omega S-A's Customer help desk. And all the torment I've gone through, I feel all the hype surrounding the seamaster is a real Hogwash.

Bad Points
After adjusting the time on the said watch when I screwed back the crown I was literally horrified to find the hour hand rotating along with the screw-in crowns rotation.
Omega being a 150 year old company should have a class leading after sales customer support, and these so called heritage driven company should cater to its customers in such a way the rest of the competitive field should make them a bench mark in rather simple situations that involve customer satisfaction.

General Comments
It is really a very unhappy experience to have got a lemon (Ref No. 21230416101001) (Watch No. 90630423) from "OMEGA". Literally a shock to find the expensive watch malfuntioning and I was horrified at the rather "go to the dogs" kind of Omega after sales service. Its nearly two months since a formal complaint now and nothing has been resolved. After neumerous emails to Omega's head office in Switzerland, the whole issue is giong nowhere.