Expedia, www.expedia.com Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

From 3 ratings and 192 reviews

Thumb down 7% of users recommend this product

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Guest's Review of Expedia, www.expedia.com

10th May 2009

Overall Rating

0.5 stars
  • Value for money
    1.5 stars
  • Customer Service
    0.5 stars
  • Have you booked through this tour operator before?
    Yes

Extremely poor costumer service. I call once to try and get a refund on a booked hotel and instead of giving me a direct answer they referred me to the hotel. The hotel consultant told me it was all in Expedia's contract and they are the ones I needed to talk with. After calling expedia again, they again referred me to the hotel saying they have nothing to do with the refunds. Then after an hour of getting the run around I decided to keep the hotel because it was not worth the headache. The day I showed up for the hotel stay I learn that expedia cancelled the stay without my knowledge and charged me anyways!! I'll never do busness with expedia again!

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