Guest's Review of BMI Baby
10th May 2009
Overall Rating
- Value for money
- Flight From - ToManchester-Amsterdam
- Flight on time?
- Comfort on flight
- Flight DateMay 2009
- Ticket classEconomy
- Customer service
- Quality of food
The plane was new and everbody else obviously knew about the service so there was lots of space!
Bad Points
Service, timing, staff attitude, luggage policy and most surprisingly the price - i paid £150 for a return to Amsterdam off peak!!!
General Comments
Dreadful experience, flew from Manchester to Amsterdam BMI Baby try very hard to charge you extra for hold baggage (made me force my hand luggage into a tiny slot to prove it was below the size limit - but the bins on the aircraft were much bigger!). Staff on the plane were rude and the plane was only 20% full, god knows what they would have been like if busy, i know its a low cost airline, but when did being polite start costing money?
Flight home at 7pm was cancelled and we were told we could have a refund or sleep at the airport and get a flight 18 hours later, they even gave us a note trying to wiggle out of their legal obligation to compensate us for the cancellation.
I booked a flight home with KLM - i won't use BMI Baby again
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