Overnight Prints www.overnightprints.com Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 0 ratings and 7 reviews

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Guest's Review of Overnight Prints www.overnightprints.com

9th May 2009

Overall Rating

0.5 stars
    • Ease Of Navigation
      3.5 stars
    Good Points

    They are inexpensive and use some green processes in their printing. Their website is pretty user friendly.


    Bad Points

    Customer service when there are problems.


    General Comments

    I just cancelled my order with overnightprints.com. This was a repeat order. With this order, they did not notify me that they had put a hold on my order. When the order did not arrive after a full week, I tracked the order and discovered the hold - there was a problem with a file. They were able to fix the problem on their end in about five minutes. After sitting on the order for a week without notitying me (the rep said they sent an email but "a lot of times spam filter block these notifications'). They were unwilling to do more than a token gesture to help get the cards to me quickly (upgrade from ground shipping to 3-day shipping. This would not get the cards to me in time to advertise my upcoming art opening. I cancelled the order. My feeling is that, since they were able to send me an order confirmation which I received, there is no reason that they should not have been able to successfully notify me of the hold via either email or phone. They screwed up but were not willing to do cop to it or make a reasonable effort to make good. I won't use them again.

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    Members' Comments onGuest's Review

    • OvernightPrints on 7th Aug 2009

      Overnightprints would like to the apologize for the trouble caused in creating an order. Usually holds are placed when cards have a possibility of printing incorrectly due to a design flaw. An e-mail should have been sent immediately right after the error was noted. Unfortunately, it did not work out that way. If possible, can you please contact us with the invoice with the issue? E-mail officeofthepresident@overnightprints.com. We would like to hear from you or anyone else with any concerns or comments.