Guest's Review of Tel3
8th May 2009
Overall Rating
- Value for money
- Customer Service
- Extra Features
- Reception
- Reliability
Customer service is polite and available. Good service for us initially then it dropped to intolerable.
Bad Points
Bad quality lines, difficult to connect, emails from customer service about trouble tickets claim to resolve the issue but nothing ever changes with the quality and only one minute is credited/problem reported.
General Comments
We've had the Tel3 service for about 1 year. The first 8 months were problem-free but the last four have been problematic. Multiple tries to connect and sometimes no connection is possible Odd messages spoken in Japenese(!) and then English stating we've exceeded the number of calls/day and we only use it within the USA. We won't be adding any more minutes to our account.
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