Esporta Health Clubs Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 7 ratings and 255 reviews

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mumrah2105's Review of Esporta Health Clubs

8th May 2009

Overall Rating

1.5 stars
  • Value for money
    0.5 stars
Good Points

Nice pool area, friendly staff


Bad Points

My girlfriend and I are currently members of the Esporta gym in Leeds.

When we first signed up, we told the lady with which we signed the contract that my girlfriend would be moving to London in June. We were told explicitly that this was fine... she could just give 3 months notice in March, everything would be sorted. So in March we give them the notice along with a phone bill to show that she's not only wants to terminate the contract but has also moved to London (she moved in March rather than in June as expected).

They get back to us saying that it's not possible to terminate the contract for 2 reasons. The first being that we have not seen out the 12 month contract and second, there is an esporta within 45 minutes of her new address (which so happens to be more expensive and to swap membership it costs £10). Obviously we now have no proof of what we were told before signing the contract (not that it would help), and the lady we signed up with recently left the company. So my girlfriends now stuck with a £50 monthly bill for something she can't use.

The re-location policy isn't made clear at all in the contract and speaking to the manager of the club, she says that if you relocate and you live within 45 minutes of an esporta gym you cannot cancel the membership on these terms. I don't think there are many places where they will consider you to be 45 minutes away unless you emigrate.


General Comments

Generally a good service although at any one point in time there always seems to be several things broken (pool heating, boilers, jacuzzi, saunas...).The gym is kept to a relatively high standard and they offer plenty of classes. I would be more impressed if they weren't such money grabbers.

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