Guest's Review of Toucan www.toucan.com
8th May 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
If there were a minus score then Toucan/Pipex would get it. My elderly frail mother was with Toucan and had no problems. Unfortunately it was all transferred to Pipex. No one informed my mother of the transfer so she was totally unaware that her direct debit was cancelled until a bill turned up from Pipex, who decided to cut her off. My mother is hard of hearing and has low vision, she is 82yrs old, frail, prone to strokes, has had two knee replacements and is prone to falls. She lives 13 miles away from me so we have the peace of mind of her having the Careline. However her Careline is attached to the phone line, so she cannot now use the Careline if she were to fall. Despite us paying not only the £10 (yes that was the amount she owed) over three weeks ago and were promised the line would be on in 48 hrs, we are now in her 4th week without the phone and they had the cheek to ask for another months rental even though she has had no phone line for the past 4 weeks. We have contacted Off Com and they are in the process of taking action against them. I think its disgusting they could leave an elderly person without any means of help if they have an accident
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