Ikea Review

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Ikea
1.7 stars
Average rating for this product is: 1.7 out of 5

From 7 ratings and 60 reviews

Thumb down 32% of users recommend this product

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edreviewer's Review of Ikea

8th May 2009

Overall Rating

0 stars
  • Value for money
    3.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    £475
  • Layout of shop
    2 stars
Good Points

Furniture quality is good for the price


Bad Points

Staff and company policies are truly terrible


General Comments

Ikea customer service is truly appalling. My (first and last) experience was:

1. Initially my Debit card did not work and I was informed I would have to ask my bank what the problem is implying it is they're fault. Also told I could not reserve the items I have picked up for a day and would either need to purchase them or pick them up again (I had over £400 of goods on my trolled). Very, very annoying having spent 3 hours looking through your shop that I cannot complete the order.
2. I then withdraw £300 from the bank machine (not quite enough to cover the order, but would cover some of the products) of which I manage to leave £50 in my haste. This money is presumably in someone elses pocket now and I have no chance of it's return.
3. I contact my bank and then apparently the order goes through the till as expected. No explanation of what the initial problem was provided by rude and unhelpful staff.
4. I have now assembled my PAX wardrobe, worth over £275 to Ikea to find I have been given an extra set of shelves and been charged over £10 for the privelege. On speaking to the rude and unhelpful staff I am informed that you will charge me £35 to pick an item worth £10 another member of their rude and unhelpful staff 'accidentally' added to my order.

Given point 4 I do not understand why:

* The extra shelf was 'accidentally' added by your staff, therefore it is their mistake. Why should I be penalised and have to go out of my way to return it to the store?
* Charging £35 for a part that was mistakenly added item of value only £10 to my order is a total joke. What sort of customer service are they providing here?
* Given the itemising on the PAX wardrobes is far from clear, how am I meant to be able to look over this and double check that an item is missing? It is not as if it is itemised: 1 wardrobe, 1 drawers, 1 shelf.

The only explanation from staff is that 'You should have checked the itemised bill' (make sure and do this everyone, or you'll be sorry particularly if you buy a custom made item), Very, very, very poor from a company I have had no experience of but have heard many good things from other people. I will not be back, except to return my shelf. I guess you get what you pay for.

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