Europa Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 9 reviews

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Guest's Review of Europa Car Hire

7th May 2009

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    Valencia, Spain
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    05/09
  • Condition of vehicle
    Good
Good Points

Very easy relaxed way of renting a vehicle which works completely in their favour.


Bad Points

Vehicles tatty and will require proper inspection by the customer to avoid bogus repair bills.


General Comments

Booked through Auto Europe very easily and took my voucher to the depot at Valencia Airport. Pick up was easy, paid for my fuel and a booster seat, received car in clean condition although bodywork was damaged and dented, and went on my way.

On return just drove up and handed over the keys. However after I had cleared security back at the airport my credit card company was contacting me about a huge request for funds from Europa Goldcar. I contacted the Valencia depot and was told that significant damage had been done to the car (the underside apparently, conveniently the only part of the car not covered by the insurance package I paid for) and I was being billed for repairs. Because the vehicle was inspected by their staff before and after the rental period without me being present I didn't have a leg to stand on.
I treated the vehicle like it was my own. I would advise travellers intending to use the Valencia Airport depot of Europa Goldcar to make sure the vehicle they rent is inspected by the Goldcar mechanic in their presence before and after their rental period to avoid this.

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