DFDS Seaways, Princess of Norway, Bergen Review

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2.4 stars
Average rating for this product is: 2.4 out of 5

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Guest's Review of DFDS Seaways, Princess of Norway, Bergen Mini Cruise

7th May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Nights on board
    2
  • Cabin Type
    3 different ones
  • Food - quality & variety
    1 stars
  • Date of Cruise
    feb 2009
  • Itinerary Name
    dfds
  • Group description
    Group
  • Entertainment on board
    0 stars
Good Points

none apart from we were given free breakfast on the saturday morning


Bad Points

everything,


General Comments

the whole experiance with DFDS Seaways, Princess of Norway, Bergen was the most horrendus weekend of our lives. there was a incident on the ship on the way to amsterdam and we had to be moved rooms, three of us were put into a room for 2, then the receptionist announced to whole ship on the tannoy our names and rom number so we had to move again, in 2 nights we had three rooms!! the attitude of the staff was not helpful, we had to speak to the english police on the phone in the middle of reception so everyone in reception knew what happened, we had to stay on the ship in amsterdam and wait for the amsterdan police then had to pay 30 euros to get into amsterdam, we were made to feel like the criminals but we were the victims, we went through the complaints procedure and were told that the staff handled the situation very well in a caring and sensitive manner, ha what a joke! we are now taking things further. a simple appology would of been nice.

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