Freedom Direct Holidays Limited Review

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2.4 stars
Average rating for this product is: 2.4 out of 5

From 3 ratings and 54 reviews

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Guest's Review of Freedom Direct Holidays Limited

6th May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    No
Bad Points

Caveat Emptor from now on methinks!


General Comments

In February 2009, I booked and paid for a holiday through Freedom Direct for June. I suspected there was a problem then, but I had checked the ATOL and ABTA sites first. I paid by credit card despite the premium, but wanted the security against loss in case of problems. Also paid for the 'Supplier Failure Cover'. (Wasted more money there.)
I bought a 'Package' but it was not registered by FD.
Hays Travel informed me by Email, only the hotel had not been paid.
During a phone call, I was told if I wished to have the holiday, I'd have to pay again, not only for the hotel part, but transfer as well.
As FD was "Backed by Hays Travel" why were they not being monitored by internal audit that should have prevented the collapse.
Malpractice causes upset for many people, but will the perpetrators be punished? Or will that infringe their 'Human Rights'?
My holiday will not be the happy one it should have been, my spending money has been used to double pay for it.

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